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Terms and Conditions

When making a purchase from Pest Control Products Online, whether online or by telephone or e mail, you agree to be bound by these terms and conditions of our Company, Pesthelp Ltd.

 

The goods sold are cleared for use for the pests they are sold to treat against by the HSE. Any advice given by e mail or telephone is based solely on the product item or items and their efficacy. All items are sold subject to use in accordance with the manufacturers instructions on the product label. We accept no responsibility for items used in non-compliance with the manufacturers instructions. Where customers have particular health issues, it is for the customer to seek medical advice as to the suitability of using the product the based on the contents of the products. Items may differ from the photos or descriptions shown but will be of the same or similar content to produce the same results.

Making a Purchase & Ordering

Ordering your Pest Control Products could not be easier through our online shop. All prices quoted are inclusive of VAT at the current UK rate.

Simply choose the items and quantity required and add to basket. When you have finished your order, go to “checkout” where you will complete your details for payment and delivery. Please note that if an item has been upgraded you amy receive an item that is not the same as ordered but will have the same effect as the one shown on our site. This is a rare occurence as our web pages are regularly updated with the latest information.

We accept payment from most major credit and debit cards through our secure payment provider “Sagepay". Once your order is processed we will email your order confirmation. If an item is out of stock we will notify you by e mail.

Credit Card Security

Payments made by credit or debit cards on our web site are taken by our secure payment provider “Sagepay". Credit card details are encrypted using 128 bit encryption. When payment is confirmed, the order is processed for delivery.

Delivery

We aim for Next Day  Delivery on most Pest Control Products ordered before 3.00pm. Deliveries will be made by either a private courier company or by Royal Mail 1st class service. A signature will be required so please ensure someone will be at the delivery address to accept receipt of the order. We can deliver to a different delivery address other than your own such as a work or a neighbour's address. If you wish the order to be left without signature and left in a “safe” place, we will do so on your instruction but you will be responsible for the safety of the goods.

Returns Policy

You have the right to return any goods under the EU Distance Selling Directive 2000 within 7 working days beginning the day after you receive the goods providing the item or items are returned in the 'as sold' condition in it's original packaging to then receive a full refund (not including delivery charge).

Please note we subsidise certain items we deliver in the UK to enable all orders to be sent for the same delivery charge. Return of these items where they are unwanted may incur a small re-stock charge.

Where an item is covered by a manufacturers guarantee, and the item becomes faulty, the item may be returned to us under the terms of the guarantee for repair or replacement. We must be notified by email giving original order number and customer details along with the reason for return. We will supply a returns number which must also be included in the return of the goods.

Our e mail address for all communications is: sales@pestcontrolproductsonline.co.uk